ERAP Implementation Services
For Consolidated Appropriations Act and American Rescue Plan funding sources.
Community Assessment
Assist in understanding community-specific unmet needs; identify community-based partners and organizations to support communication and outreach.
Program Framework Development
Develop ERAP-specific policies and procedures for application, verification, award amounts, and assistance types.
Program Communication/Outreach
Develop targeted communication and outreach strategies to ensure assistance gets to those most in need.
Application Management Software
ERAP-specific system that includes the ability to integrate with local databases and configure digital experiences for all relevant stakeholders.
Call Center / Case Management Support
Scalable call center support/case management to assist renters and landlords throughout the application/program lifecycle.
Application Review
Validate applicant eligibility and confirmation of awards, and manage appeals and exceptions as needed.
Reporting
Create audience-specific dashboards tracking grant expenditures, performance metrics, and creation of compliant data pulls for federally mandated quarterly reporting.
What is the Emergency Rental Assistance Program (ERAP)?
- Nine months after passing the Coronavirus Aid, Relief, and Economic Security (CARES) Act, Congress passed a second $900B COVID-19 relief package through the Consolidated Appropriations Act of 2021.
- A key provision of this act—the Emergency Rental Assistance Program—provides $25 billion in rental and utility assistance.
- ERAP funds are provided directly to states and local governments with populations greater than 200,000.
- The ERAP is designed to assist households that are unable to pay rent and utilities due to the COVID-19 pandemic.
- As state and local governments face limited capacity, the program has provisioned 10% of funding for administrative assistance.
- Administrative funds can be applied toward hiring a company like Witt O'Brien's to develop and manage an entire program.
